If for any reason an item does not work out for you, we gladly offer returns for store credit within 11 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email email@example.com with your order number, and we will get back to you shortly.
Store credit never expires and is issued in the form of a digital gift card.
Please ensure returned garments are unworn, unwashed and with original tags attached or additional charges may apply.
All return shipping costs are the responsibility of the customer. We recommend choosing a return method that can be traced, and to keep the tracking information for your records.
If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the lead-time for the garment.
If you received a damaged or defective item, please email firstname.lastname@example.org with your order number and a photo of the garment, and we'll take care of you.
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help.
ORDER CHANGES AND CANCELLATIONS
Since each garment is made to order, we are unable to accept cancellations for refunds.
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at email@example.com as soon as possible after placing your order.
If you need to make a change to your shipping address, email us at firstname.lastname@example.org as soon as possible. We can change the address as long as the package has not left our facility.